Hygiene-first policy
Because intimate wear is personal, returns and exchanges are handled carefully for hygiene and customer safety.
Customer Care
Return Policy
Clear return and exchange rules help keep intimate shopping safe, fair and transparent.
Eligible cases
- Wrong product delivered.
- Damaged product received.
- Size exchange request for eligible unused items with original packaging.
Non-returnable cases
- Used, washed or damaged items.
- Items without original packaging or tags.
- Panty, bikini bottom and similar hygiene-sensitive items unless there is a delivery mistake or defect.
How to request support
Contact us with order number, phone number and clear photos within the support window so our team can review quickly.
Need help before ordering? Our team can guide you privately.
Contact Support